Refund policy

Last Updated: 8 October 2025

Thank you for shopping with ANIMPARK. Our Return and Refund Policy is designed to ensure a smooth, transparent, and fair experience for every customer.

Scope and Contact Information

If you have questions regarding returns or refunds, please contact us:

Policy Overview

• Return Period: 14 days from the delivery date
• Refund Processing Time: Within 10 business days after inspection
• Return Shipping Costs: Covered by the customer unless the item is defective or incorrect

Order Cancellations

Orders may be canceled within 2 hours of purchase by contacting our customer service team. If the order has already been shipped, please follow the return process below.

Return Conditions

Returns are accepted under the following conditions:

• 🕒 Return Window: Within 14 days of delivery
• 📦 Item Condition: Unused, in original packaging, with all tags attached
• 🧾 Proof of Purchase: Required for all returns
• 🚫 Exceptions: Custom-made, personalized items, and hygiene products are non-returnable unless unopened and unused

Return Instructions

1. Contact Customer Service: Email info@animpark.com with your order number, reason for return, and photos if applicable.
2. Receive Authorization: Our team will review your request and provide return instructions.
3. Package the Item: Include all original packaging, tags, and the return authorization form.
4. Ship the Package: Use a tracked courier service. Return shipping costs are your responsibility unless the item is defective or incorrect.

Refund Policy

• Refund Approval: Notification within 7 business days after inspection
• Processing Time: Refunds issued within 10 business days to the original payment method
• Confirmation: Email confirmation once the refund is processed

If the refund does not appear within the expected timeframe, please contact your bank or card provider. For assistance, email info@animpark.com

Exchange Policy

We offer free exchanges for defective or incorrect items. If you ordered the wrong size, please return the item using the standard process and place a new order for the correct size.

Exceptions and Special Cases

• Defective or Damaged Items: Contact us within 48 hours of delivery. We will arrange a free return and offer a replacement or full refund.
• Incorrect Product: We will cover all return shipping costs and send the correct item promptly.
• Lost Packages: If your order does not arrive within the estimated delivery timeframe, contact us immediately.

Processing Times Summary

• Return Window: 14 days from delivery
• Inspection Period: Within 7 business days after receipt
• Refund Issuance: Within 10 business days after inspection

Return Shipping Address

Contact Information